Refund & Cancellation Policy

You may cancel your Zyntraflow subscription at any time from your account dashboard or by contacting billing@zyntraflow.com. Cancellation stops future billing but does not automatically refund the current billing period.

2.1: Fees already paid for the current billing period are generally non-refundable, except as set out below or where required by applicable law.

2.2: If you believe you were charged in error (e.g., duplicate billing, a charge after valid cancellation), contact billing@zyntraflow.com within 14 days of the charge. We will investigate and issue a refund or credit if the error is confirmed.

2.3: For annual plans, if you cancel within the first 14 days of initial signup and have made minimal use of the Service, you may request a pro-rated refund at our discretion.

2.4: No refunds are issued for partial billing periods when cancellation occurs mid-cycle, unless required by law or separately agreed in your order form.

If a free trial is offered, no charges apply during the trial period. If you do not cancel before the trial ends, billing begins automatically at the applicable subscription rate.

If a verified platform outage or defect materially prevents you from using the Service for an extended period, contact support@zyntraflow.com. We will review the issue and may issue a service credit at our discretion, consistent with any Service Level Agreement (SLA) in your order form.

Please contact us before initiating a payment dispute or chargeback with your bank or card provider — we're generally able to resolve billing issues faster directly. Unresolved chargebacks may result in suspension of Service access pending resolution.

Upgrades take effect immediately, with pro-rated charges for the remainder of the billing cycle where applicable. Downgrades take effect at the start of the next billing cycle.

For billing questions, cancellations, or refund requests: billing@zyntraflow.com